[California_Jobs] RE: IMMEDIATE NEED FOR BUSINESS ANALYST--- IL --- 6 MONTHS

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Hi,

 

 

Please send me suitable resumes along with below details

 

 

CW Legal Name:

Contact Number:

Alternate Contact No:

Email:

Visa Status:

Current Location (city, state):

Relocation (willing or not):

Interview Availability:

Available to Start:

Rate:

 

Position Title	Business Analyst
Primary Skill	Business Analyst
Other Skills	Business Analyst Call Center Siebel 7.x/8.x CRM
Duration	6 Months
Position Type	Contract
Location	Downers Grove, IL
Description	5+ years experience as a business analyst leading Call Center implementations in an automotive / Service context - Proven skills and experience with call center components - Ability to understand and communicate call center business processes - Previous experience with leading project teams and project management practices and techniques - Ability to take initiative and seek out information from business team members - Ability to interact with business representatives at various levels of management - Ability to assist in providing effort estimates for call center implementation based on past experience - Ability to organize unstructured information from planning sessions into formal business requirements documents - Must be able to work well under pressure, independently prioritize workloads and work under time constraints - Must be well-organized and able to handle multiple tasks simultaneously in a fast paced environment - Excellent verbal, written, presentation and interpersonal skills Secondary Skills: - Experience with Knowledge Management Systems in an automotive / Service context - Previous experience integrating Call Center and legacy/reference applications - Experience with consolidating multiple call centers - Subject matter knowledge of Business Process Modeling Notation (BPMN) - Depth of Siebel 7.x/8.x CRM knowledge and experience, preferably within the automotive vertical - Proficient with Microsoft suite of programs (Word, Excel, Visio, PowerPoint) Duties: The Business Analyst will be responsible for defining and validating business and functional processes for a Call Center business project. This role will involve documenting current processes and future state business requirements while managing project schedule and direction. The analyst is expected to be a subject matter expert in the Call Center technology space from a business and operational perspective and should possess deep knowledge and implementation experience with call center components. Specific duties will include: - Participate in business and system planning sessions - Work with business units to understand and document current call center business processes - Assist/define project scope and prioritization and planning of deliverables - Analyze current business processes and identify improvements to optimize performance - Participate in and/or facilitate discovery workshops and requirements gathering sessions - Create business requirements and functional design documents Required Education/Experience: N/A Background Check Required: Yes Drug Test Required: Yes Overtime Required: No Travel Required: No Comments to Vendors: The main need is a BA with call center experience in an automotive / service context. The skills under secondary skills would be nice to have, but are not essential

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Mark
Syscom Technologies, Inc.
Phone: 703-565-2313
Fax: 703-991-5645
mark@syscomtechinc.com

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